Solutions

Experts in process outsourcing

Front Office

In Abinitio we have a team of managers specialized in customer service and those actions related to “customer service”.

In Abinitio we can manage the day to day of your customers, we have a team of specialist managers to support, accompany and assist your customers.

We make a service proposal adapted to the needs of each client.

All our customer service is accompanied by other services that give robustness and reliability to our company: customized reports, call recording, IVRs by voice, typifications…

All this, ensuring the most essential: our team of managers are trained and prepared to carry out everything the client needs, complying with the highest quality standards.

Different communication channels

  • E-mail address
  • SMS
  • Automatic outgoing calls
  • Chat
  • Calls with agent

Use of technology

  • IVR with natural language
  • Speech analytics
  • Transcription of conversations
  • Chatbot

Tailor-made processes

We combine technology and specialized people to adapt to every need of our clients, offering quality and agility in our projects.

Some of our projects

We accompany and help our clients in all the processes of their company.

Commercial calls

Commercial calls and campaign reporting for a laboratory offering its products to a database of medical specialists.

Back office

Lead to contract conversion service, as well as customer service for a telephone company. The commercial activity includes data reception tasks, back office and all those administrative tasks that are necessary.

Sales

Attention and sales through credit requests from customers through the mobile application or online web. Attention and sale of credits requested through the Call me back service located on a bank's website.

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Each year we manage more than...

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